Terms of Service

Thank you for considering doing business with Tony MacFarlane! By engaging my services, you agree to the terms outlined below. Please read these carefully to ensure clarity and mutual understanding.

Scope of Services

I provide consulting services including but not limited to website design and development, CRM consulting, digital marketing, and SEO services. Specific deliverables and timelines will be outlined in the project proposal or contract for each engagement.

Payment Terms

Payment Schedules

A 25% deposit is required to initiate work on all projects unless otherwise specified.
The remaining balance is due upon completion and delivery of the project or as outlined in the payment schedule within your contract.
For retainer agreements, payments are due on a monthly basis and must be made by the first of each period.

Payment Methods

Payments can be made via credit card, bank transfer, PayPal, or any other method agreed upon.

Refund Policy

Deposits: Deposits are non-refundable as they secure your project in my schedule and cover initial planning and consultation efforts.
Cancellations: If the project is canceled after significant work has commenced, a prorated refund may be provided based on the percentage of work completed.
Retainer Services: Refunds for retainers will not be issued for unused hours within the billing period.

Project Timelines

Timelines for project completion will be clearly defined in the proposal or contract.
Delays caused by client actions, such as late feedback or content submission, may result in an adjusted timeline.

Late Payments

Payments not received within 10 days of the due date will incur a late fee of 5% of the outstanding balance.
Services may be paused or terminated if invoices remain unpaid for more than 30 days.

Intellectual Property

Ownership of final deliverables will transfer to the client upon receipt of full payment.
I reserve the right to showcase the completed project in my portfolio unless otherwise agreed upon in writing.

Confidentiality

Any information shared during our engagement will remain confidential and will not be disclosed to third parties without your consent, except as required by law.

Limitation of Liability

I am not liable for any indirect, incidental, or consequential damages arising from the use of my services, including loss of data, revenue, or profits.

Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through informal discussions. If unsuccessful, disputes will be resolved through arbitration, mediation, or court proceedings, as outlined in your contract.

Changes to Terms

I reserve the right to update these Terms of Service at any time. Clients will be notified of any changes that materially impact ongoing engagements.

Contact Information

If you have any questions about these Terms of Service, please email me for a response.